FAQ

Booking and Guarantees

Do I get any advantages if I book directly?

Yes. When you book directly with us, you always benefit from a better rate, depending on the period.

Most importantly, you speak directly with our team. We can help you choose the room that suits you best and reserve the most convenient package for your stay.

A bit like speaking to someone who knows the house well, rather than relying on an anonymous platform.


What is your cancellation policy? Can I book without worries?

If you book through our official website, your peace of mind is guaranteed.

The deposit is 100% refundable up to 10 days before arrival.

Example:

if your stay is from 14 to 21 July, you can cancel free of charge until 4 July.

If something unexpected happens after the 10-day limit, you still lose nothing (unlike traditional insurance policies, which often require excess fees, paperwork and explanations).

You can choose between two options:

Free date change
You can move your stay according to availability.

Credit for a future stay
We convert your deposit into a voucher valid for 12 months for a future stay at Hotel Saraceno.


Can I book the All Inclusive option for a short stay?

Absolutely yes.

Our All Inclusive option is also available for stays shorter than 7 nights (minimum 4 nights).

Beach, Pool and Children

al saraceno di milano marittima c'è una bella spiaggia privata 

Do you have a private beach? How far apart are the umbrellas?

Yes, and it is something we are genuinely proud of.

At Bagno Giuliano 247, our private beach, there are only 60 umbrellas, spaced more than 5 metres apart.

It feels calm and unhurried, with space to breathe and enjoy the sea without crowds.
Beach towels? Leave them at home, we provide them.

Hotel Saraceno and Bagno Giuliano speak the same language: same style, same rhythm, same attention.
 

Is the beach included in the price?

Yes, in our hotel + beach packages:

Is the swimming pool heated? Is it suitable for children?

all'hotel saraceno c'è una bella piscina riscaldata

Our swimming pool is a refined seawater pool, without aggressive chlorine, featuring a large waterfall and 60 hydromassage jets.

Children are welcome under the attentive supervision of their parents.
 

Is there entertainment for children?

Our philosophy is different from that of traditional family hotels.

We do not offer organised entertainment, but a space where fun develops naturally.

The real focal point for children is the pool: a large water area with games where they often spend entire afternoons (sometimes it’s harder to convince them to go to the beach).

Between swimming, table tennis and table football, socialising comes easily, in a relaxed and safe environment.
 

Dining

What does the All Inclusive formula include at the table?

The rate includes:

Meal times:

What kind of breakfast do you serve?

all'hotel saraceno di milano marittima l'emozione della colazione in giardino

Breakfast is served in the garden, when the air is still fresh and the light filters through the trees.

Guests sit down without rush.

The selection is generous and alive: homemade cakes, daily changing sweet options, fragrant bread, freshly prepared sandwiches and toast.

Freshly squeezed juices and table-served coffee are standard.
For those who prefer savoury flavours, eggs cooked to order and carefully selected ingredients.

It is a moment that doesn’t need to be filled.
And that is exactly why many of our guests look forward to it every morning.

Do you cater for food intolerances, coeliac disease or children's meals?
 

Yes. Our kitchen is organised to handle gluten and lactose intolerances, as well as vegetarian requests.

For younger guests, the chef prepares on parents’ request:

Is there a dress code for dinner?

We do not require long trousers; we like guests to feel comfortable and at ease.

We simply ask for appropriate attire: sleeveless shirts for men and flip-flops are not permitted in the restaurant.

A small detail that helps maintain a pleasant atmosphere for everyone.


Rooms and View


Family suite hotel saraceno milano marittima vista mare

Do the rooms have a balcony and sea view?

All rooms have a furnished private balcony.

We are surrounded by mature trees that embrace the building: some rooms overlook the pinewood, others face the sea with a partial view and the garden.

The result is a gentle “green and blue breath”: sea air, natural privacy and the scented shade of the pinewood, ideal for rest.


Connection and Smart Working

Is the Wi-Fi suitable for work and streaming?

We have invested in high-performance FTTH fibre optic connectivity.

This is not standard hotel Wi-Fi, but a professional infrastructure offering:

For a truly smooth and reliable online experience.


Car and Location

Is parking guaranteed?

In Milano Marittima, parking is a luxury.

At Hotel Saraceno, it is a certainty.

You arrive at the entrance — we take care of the rest.

Where is the hotel located? Is it close to the centre?

We are:

Everything is easily reachable on foot.

Can I charge my electric car?

Yes. We have two charging stations and are part of the Porsche Destination Charging network.

If you stay with us, charging your Porsche is complimentary.


Extra Services

Can I bring my dog?

We welcome small dogs, including on the beach, with a daily supplement of €22.

For meals, reserved tables are available on our garden terrace for guests who wish to dine with their dog.


Do you rent bicycles?

Yes, bicycles are available on request and at an additional cost.

We have chosen this option to guarantee:


Arrival and Departure Times



Check-in: what time is the room available?

Rooms are available from 13:00.

If you arrive earlier:

Full board begins with lunch on the day of arrival and ends with breakfast on the day of departure.


Check-out: can I stay longer?

Rooms must be vacated by 11:00.

If you are not ready to leave, subject to availability, you can request a Late Check-out (at an additional cost) and enjoy the beach, parking and room until the evening.

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